Privacy Policy

Effective date: November 8, 2026

Serial Killer Customs operates serialkillercustoms.com from Mesa, Arizona. This policy explains how we collect, use, and share personal information when you browse our store, place an order, create an account, or contact us.

Information We Collect

Depending on how you interact with our store, we collect:

Contact information, such as your name, email address, phone number, and billing and shipping addresses.
Order information, including products purchased, payment status, shipping details, and return or refund records.
Account information you provide when registering with our store.
Messages, photos, vehicle specifications, and other details you submit for fitment assistance or customer service.
Technical information generated through use of our store, such as IP address, browser and device information, pages visited, and cookie or session identifiers.

Payment information is processed through the payment providers available at checkout. Please do not send credit card numbers or other sensitive payment information by email or through our contact form.

How We Use Information

We use information to:

Process payments, fulfill orders, and arrange shipping.
Send order confirmations, tracking details, and service updates.
Provide fitment assistance and respond to questions.
Handle cancellations, returns, refunds, and warranty inquiries.
Maintain customer accounts and transaction records.
Operate and improve the store, troubleshoot problems, and help prevent fraud.
Meet applicable accounting, tax, and other legal obligations.

If we offer promotional email subscriptions, we will provide a way to unsubscribe. Order and customer-service communications are separate from promotional messages.

How We Share Information

We share information as needed to operate the business and serve customers. Recipients may include:

BigCommerce, which provides our ecommerce platform and related store services.
Payment providers, which process payments and support transaction security.
Manufacturers, distributors, and shipping carriers, which fulfill orders, deliver products, or assist with returns and warranty claims.
Email and technology providers, which support business communications and store operations.
Professional advisers or authorities, when reasonably necessary for accounting, legal obligations, fraud prevention, or protecting rights.

For manufacturer-direct orders, relevant customer and shipping information is provided to the supplier fulfilling the order.

Cookies & Store Technology

Our store uses cookies and similar technologies to support functions such as shopping carts, customer sign-in, preferences, security, and platform operation. Depending on your browser and store settings, these technologies may also generate information about how the store is used.

You can manage cookies through your browser settings. Blocking some cookies may prevent parts of the store or checkout from working correctly.

Google, Facebook & External Services

Our products may appear on Google, and we maintain a Facebook business page. If you interact with our business through those services, their own privacy policies also apply.

Links to other websites do not place those websites under our control. Review their privacy policies before submitting personal information.

Information Retention & Security

We retain personal information as needed to fulfill orders, provide support, maintain business records, resolve disputes, and meet applicable obligations.

We use reasonable safeguards to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Your Choices & Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you. Depending on your location and applicable law, you may have additional privacy rights.

We may need to verify your identity before responding. Some information must be retained for transaction records, legal obligations, fraud prevention, or unresolved customer-service matters.

Children’s Privacy

Our store is intended for a general audience and is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

Policy Updates

We may update this policy as our business, technology, or applicable requirements change. Updates will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact:

Serial Killer Customs
Mesa, Arizona
Email: sales@serialkillercustoms.com
Phone: 480-330-6146

You may also use our Contact / Fitment Help page.