Shipping & Returns
At Serial Killer Customs, we sell suspension and performance parts for real-world builds. We want you to get the correct parts the first time, so if you are unsure about fitment, please contact us before ordering and we will do our best to help verify the application.
Shipping
Many in-stock orders ship within 1–2 business days. Some products may ship directly from the manufacturer or distributor and may require additional handling time.
Once your order ships, tracking information will be sent to the email address used during checkout.
Shipping times shown during checkout are estimates and may vary depending on inventory availability, carrier delays, oversized shipments, manufacturer lead times, weather, holidays, and other circumstances outside our control.
If an item on your order has an unexpected or significant delay, we will make every reasonable effort to contact you.
Please verify your shipping address before placing your order. Address changes may not be possible once an order has entered fulfillment.
Damaged or Incorrect Shipments
Please inspect your order as soon as it arrives.
If your order arrives damaged, missing parts, or you receive an incorrect item, contact us as soon as possible with:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging and shipping label when applicable
Do not discard damaged packaging until the issue has been resolved, as the carrier or manufacturer may require it for a claim.
If the error was ours, we will work with you to correct it.
Returns
Eligible new and unused products may be returned within 30 days of delivery with prior authorization.
Returned products must be:
- New and unused
- Uninstalled
- In the original packaging
- Complete with all hardware, instructions, and accessories
- In resalable condition
Approved returns may be subject to a 15% restocking fee.
Original shipping charges are non-refundable. The customer is responsible for return shipping unless the return is the result of an incorrect shipment or other error by Serial Killer Customs.
Please do not send a product back without contacting us first. Unauthorized returns may be refused.
Non-Returnable Items
The following items may not be eligible for return:
- Installed or used products
- Products showing installation marks, damage, or modification
- Special-order products
- Custom-configured products
- Clearance or final-sale products
- Electrical or electronic components that have been opened or installed
- Products returned without original packaging, hardware, or accessories
Manufacturer defects and warranty claims are handled separately from standard returns.
Fitment
Vehicle modifications, production changes, suspension options, wheel and tire combinations, previous repairs, and other factors can affect fitment.
Customers are responsible for confirming vehicle specifications before installation.
If you are uncertain which part or kit is correct for your vehicle, contact us before ordering. We would much rather help verify the application before the order than have you end up with the wrong parts.
Cancellations
Orders may be cancelled before they enter fulfillment.
Once an order has shipped, it must be handled as a return.
Special-order or manufacturer-direct orders may not be cancellable once the order has been submitted to the supplier.
Refunds
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Please allow several business days after approval for your bank or payment provider to post the refund.
Need Help?
Have a fitment question, shipping question, or problem with an order?
Use our Contact Us page and include your order number when applicable.
We are suspension enthusiasts ourselves, and we are happy to help you get the right setup for your build.