Shipping & Returns

Serial Killer Customs sells suspension and performance parts for trucks, classics, and custom builds. Unsure about fitment? Contact us before ordering so we can help verify your application.

Shipping & Delivery

Many in-stock orders ship within 1–2 business days. For the contiguous United States, including Washington, D.C., standard transit typically takes an additional 3–7 business days after shipment.

For Alaska and Hawaii, estimated total delivery time is 5–14 business days from ordering, including handling and transit.

Business days are Monday through Friday, excluding holidays.

Some products ship directly from manufacturers or distributors. Backordered, special-order, and oversized products may require additional processing or delivery time. Any known extended lead time will be disclosed on the product page or communicated before fulfillment.

Shipping charges are displayed at checkout before payment. Any applicable free-shipping offer and its exclusions will be shown on the website.

Delivery timeframes are estimates, not guarantees. If we learn of an unexpected delay, we will contact you with an updated estimate and available options.

Tracking information will be emailed to the address used at checkout once your order ships. Orders containing multiple products may arrive in separate shipments.

Please check your shipping address before ordering. Address changes may not be possible once fulfillment has begun.

Damaged, Incorrect, or Incomplete Shipments

Inspect your order promptly upon delivery. If it arrives damaged, contains incorrect parts, or is missing components, contact us with:

Your order number
A description of the issue
Photos of the product and any damage
Photos of the packaging and shipping label, when applicable

Keep the packaging until the issue is resolved.

If we shipped an incorrect item or made another fulfillment error, we will cover the necessary return shipping and work with you to arrange a replacement or refund. The 15% restocking fee does not apply to returns caused by our error or to confirmed defective products.

Standard Returns

Eligible products may be returned within 30 days of delivery with prior authorization.

Products must be:

New, unused, and uninstalled
In their original packaging
Complete with all hardware, instructions, and accessories
In resalable condition

A 15% restocking fee applies to accepted standard returns that are not caused by an error by Serial Killer Customs.

For these returns, original shipping charges are non-refundable, and the customer pays return shipping.

Installed products are not eligible for standard returns or refunds. Returns showing installation, use, modification, or damage will be rejected. Defective-product and warranty claims are handled separately as described below.

How to Request a Return

Email sales@serialkillercustoms.com or use our Contact / Fitment Help page. Include your order number, the product you want to return, and the reason for the return.

We will provide authorization and shipping instructions for eligible returns. Return destinations may vary because some products ship directly from manufacturers or distributors. Do not send products to our business address or the original shipping address without authorization.

Unauthorized returns may be refused. We recommend using a tracked shipping service and keeping your receipt.

Non-Returnable Products

The following are excluded from standard returns:

Installed or used products
Products showing installation marks, damage, or modification
Special-order or custom-configured products identified as non-returnable before purchase
Clearance or final-sale products identified as non-returnable before purchase
Opened electrical or electronic components
Products missing original packaging, hardware, instructions, or accessories

These exclusions do not replace the separate process for reporting defective, damaged, or incorrectly supplied products.

Defects & Warranty Claims

If you believe a product is defective, contact us with your order number, a description of the problem, and supporting photos when applicable.

Manufacturer warranty coverage and claim requirements vary by product. We will help identify the applicable process. Do not return a warranty item without authorization.

Fitment

Vehicle specifications, existing modifications, suspension options, wheel and tire combinations, and previous repairs can affect fitment.

Provide accurate vehicle details when requesting help, and verify the parts before installation. If something appears incorrect, stop and contact us before installing or modifying the product.

Cancellations

Manufacturer-direct, special-order, or custom-configured orders may not be cancellable once processing has begun. Any product-specific cancellation restrictions will be disclosed before purchase.

Once an order ships, it must follow the applicable return process.

Refunds

We will inspect returned products and issue eligible refunds within 5 business days of receiving the return.

Refunds are issued to the original payment method. For accepted standard returns, the refund will reflect the 15% restocking fee and any non-refundable original shipping charges.

Your bank or payment provider may require additional time to post the refund.

Products that do not meet the return conditions will not receive a standard return refund. We will contact you if your return is rejected.

Contact Us

Serial Killer Customs
Mesa, Arizona
Email: sales@serialkillercustoms.com
Phone: 480-330-6146

For questions about fitment, shipping, cancellations, returns, or refunds, contact us or use our Contact / Fitment Help page. Include your order number when applicable.